Return policy

Return:

If any items you purchased do not meet your expectations, including defective items, damaged items, not as described above, you can return them for a refund. In order to make a return, please attach the photos of the item you received to the email that you contact with our service team. We can thus improve the quality of our service and fulfil your request for return as soon as possible.

Please confirm that to be eligible for returns:

  • Items to be returned remain unused, undamaged, unwashed, and in original packing with original label.
  • There is no visible signs of wear and tear
  • You are going to pay for shipping back. Return shipping costs are refundable for quality-related returns. Items that do not meet the criteria above shall be deemed ineligible for return.

Customers have 3 days to change their minds from the date of receipt and return the items without explaining the reason, and Valor has to issue a refund. Please contact us at support@thevalor.shop to request a return. Valor will return a refund to the account of customers after receiving the return item.

Damaged Products:

Please submit a request to support@thevalor.shop within 48 hours of receiving the shipment if you receive a damaged or defective item.

If within this 48-hour period you do not report the damage to us, we may not be able to honour your claim. When reviewing damage or return requests, we use the timestamp information from the carrier’s tracking link and delivery confirmation.

Return Address:

Please contact us at support@thevalor.shop if you would like to return your products.

Refund:

We will refund the item you returned once we have received it.

Please check your account after receiving your returns and after verification, the refund will be returned within 3 working days.

Contact us at support@thevalor.shop for any questions, we will answer you as soon as possible.

Cancellation:

You can cancel your order before your item is shipped:

  1. Within 12 hours after purchase, your order could be fully refunded.
  2. After purchase, your order could only be partially refunded for more than 24 hours.

If you wish to cancel your order, please contact us at support@thevalor.shop.

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